IF THE ANSWER TO YOUR QUESTION CANNOT BE FOUND BELOW, PLEASE CONTACT US HERE
These terms apply to items purchased through our online shop. Bespoke garments and commissioned work are arranged directly with us and are not shipped under this policy. If you have commissioned a garment, we will agree delivery or collection with you.
Orders are sent with DHL Express or Australia Post within Australia and internationally, and may require a signature on delivery.
Orders are generally shipped within 3 business days of receipt.
Shipping transit times can vary, but are estimated below.
Within Australia, metropolitan areas: 2 business days.
Within Australia, outside metropolitan areas: up to 5 business days.
Rest of the world: 3 to 7 business days.
These are guides. Occasionally circumstances outside our control cause delays, and we will keep you informed if that happens.
Delivery cost is calculated at checkout and depends on destination and order size. Complimentary shipping is available on orders over $500 shipped within Australia, excluding the value of any sale items.
We do not currently offer a delivery duty paid service. Orders delivered outside Australia may attract local taxes and duties, which are payable by the recipient. These are set by the destination country and are outside our control.
You will receive tracking details by email once your order has been dispatched.
Nothing in this policy limits your rights under the Australian Consumer Law. If an item is faulty, not as described, or does not do what it is meant to do, you are entitled to a repair, replacement or refund.
If an item arrives with a fault, does not match its description on our website, or is not what you ordered, contact us within 14 days of delivery. We will arrange return shipping at our cost and replace, exchange or refund the item.
For unused accessories in original condition, we accept returns within 14 days of delivery for exchange or refund. Return shipping for change of mind is at your cost. Books are not returnable for change of mind unless faulty.
Bespoke garments are cut and made for one person from a pattern drafted for them, and cannot be resold or returned for change of mind. This is the nature of the work rather than a restriction we impose. The fitting process exists precisely so that fit and style are resolved before a garment is finished. If something is not right, we correct it. Where a garment has left our hands and an adjustment is needed later, we offer an alterations service. Alterations are charged at $175 per hour including GST, quoted before work begins, and usually take around two weeks. If a bespoke garment has a genuine fault in materials or workmanship, your rights under the Australian Consumer Law apply and we will put it right.
For shop orders, you can change or cancel before the order has been dispatched. Once dispatched, the returns terms above apply. For bespoke commissions, speak to us as early as possible. Once cloth has been cut, a commission cannot be cancelled, and any deposit paid is applied to the work already undertaken.
Contact us with your order number and a description of the issue. We will reply within two business days with instructions.
When you buy something from our shop we collect the information needed to complete the sale: your name, delivery address, email address and payment details. Payment details are handled by our payment provider and are not stored by us. When you browse the site we receive standard technical information such as your IP address, browser and operating system. When you make an appointment or enquiry we collect the details you give us, and we keep a record of your measurements, preferences and orders so that we can serve you properly over time. For a bespoke client, this record is the working history of your pattern.
To fulfil orders and commissions, to communicate with you about your work with us, and, if you have opted in, to send occasional updates by email. We do not sell your information.
When you give us personal information to complete a transaction, verify a payment, arrange delivery or make an appointment, we take it that you consent to us collecting it for that purpose. If we want to use your information for anything else, such as marketing, we will ask you first. You can withdraw consent at any time by contacting us. Every marketing email includes an unsubscribe link.
We disclose personal information only where required by law, or where necessary to fulfil an order, for example providing a delivery address to our courier.
Our website, payment processing and email systems are provided by third parties who handle information on our behalf. They may store or process data outside Australia, subject to the laws of the countries in which they operate.
We take reasonable steps to protect the information we hold. Payment information is encrypted in transit and handled by our payment provider under industry standards.
We use cookies to keep your session and cart working, and to understand how the site is used. You can disable cookies in your browser, though parts of the site may not function as intended.
This site is intended for people aged 18 and over.
We may update this policy from time to time. The current version always appears on this page.
For any question about privacy, or to request access to or correction of the information we hold about you, contact us at contact@jhcutler.com.
JHCSMH Pty Ltd trading as J.H. Cutler Bespoke Tailor and Shirt Maker
ABN 68 664 389 708 Suite 202,
Level 2, Simpson House, 249 Pitt Street, Sydney NSW 2000, Australia
TERMS OF SERVICE This website is operated by JHCSMH Pty Ltd Trading as J.H. Cutler Bespoke Tailor and Shirt Maker. Throughout the site, the terms “J.H. Cutler”, “we”, “us” and “our” refer to JHCSMH Pty Ltd. J.H. Cutler offers this website (“www.jhcutler.com”, or “site”), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and you acknowledge and agree to be bound by the following terms and conditions (the “Terms of Service”, the “Terms of Trade” or the “Terms”) which together with J.H. Cutler’s Privacy Policy, Refund & Exchanges Policy and Shipping and Payments Policy govern J.H. Cutler’s relationship with you in relation to our website and our trade. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve
a) transmissions over various networks; and
b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. ACCURACY, COMPLETENESS AND TIMELESS INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4. MODIFICATIONS TO THE SERVICE AND PRICES
All prices quoted are in Australian Dollar (AUD).
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service
5. PRODUCTS AND SERVICES
All sizes quoted on our site are standard Australian sizes. For your convenience we have included a Size Guide to help you convert quoted sizes to other common international sizes. The customer understands that this is provided only as guide and that we cannot guarantee the accuracy of the size conversions. If you have ordered a size that is not your fit we will exchange it in accordance with our Refunds & Exchanges Policy.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6. ORDER PROCESS
Orders are processed and received by us through Woocommerce’s order processing system. Once you have placed an order on our site you will receive an email confirming your order has been accepted. We will process your order and organise your shipping in accordance with our Shipping and Payments Policy. You will receive a second email which will contain tracking information to advise you that your order has been shipped.
7. PAYMENTS
7.1. We process payments with Stripe. Payments are processed in AUD. We are able to accept payments using the following types of cards:
a) Visa
b) MasterCard
c) American Express
d) JCB
e) Discover
f) Diners Club debit and credit cards
7.2. If you use a credit card that is registered overseas to make a purchase, the total costs payable will be determined by the card issuer or bank and based on the exchange rate at the time your card is charged. Your card issuer or bank may charge you a currency conversion fee. In addition to this your card issuer may charge you an international transaction fee that may in your statement appear as a J.H. Cutler charge. This is not a J.H. Cutler charge and we cannot reverse or refund this fee as it was not charged by us. If you would like to know what charges apply to you, please contact your card issuer prior to making any purchases on our site.
8. GST (GOODS AND SERVICES TAX)
Prices quoted include GST
9. INTERNATIONAL TAXES AND DUTIES
If you live outside Australia your parcel may upon entry into your country incur an import duty or tax. Local import taxes and duties are the sole responsibility of the customer and may need to be paid in order for the parcel to clear customs. Unfortunately we cannot advise on local import duties and we have no control over these duties and taxes. Please ensure you are aware what local duties or taxes are payable by you upon receipt of your goods into your country.
10. DELIVERY AND HANDLING
a) To ensure you receive your order quickly we ship orders Monday to Friday, excluding holidays
b) In line with our commitment to good customer service we endeavour to ship orders placed by 1pm Eastern Time on Monday, Tuesday, Wednesday, Thursday and Friday that the same day. Orders received outside of these times on these days will be shipped next day if it a business day. Orders received on weekends and on holidays will be shipped on the next business day.
10.1. Orders to Australian destination Orders shipped to an Australian destination use the following method:
a) DHL express – Orders shipped using this service are delivered within 2 business days in metropolitan areas. Outside of Metropolitan areas orders shipped using this service are delivered within 5 business days. The cost of this delivery service is calculated at check out and depend on the destination, size and weight of your order.
b) Complimentary shipping is available for all orders shipped to a destination within Australia that are above the value of $1000, not including the value of sale items within the order.
10.2. International orders Orders shipped to an International destination use the following method:
a) DHL express – Orders shipped using this service are delivered within 3 – 7 business days to all destinations outside of Australia (international deliveries). The cost of this delivery service is calculated at check out and depend on the destination, size and weight of your order.
Occasionally international deliveries may take longer than as outlined in 10.1 and 10.2 to arrive at their destination. These delays may be caused by the destination country’s customs clearance procedures. Delays may also be caused by holidays, strikes or any such event that disrupts usual delivery operations. Customers understand that in this case we are not responsible for any such delays.
c) Despatch date of goods is subject to availability of stock.
d) Availability of stock, despatch and delivery dates are given as estimates only
e) The customer agrees that J.H. Cutler is not liable in any case for any consequential or other direct or indirect loss or damage of any kind, (including but not limited to loss of profit or any economic loss), arising out of its recklessness, negligence, inability or failure to dispatch or deliver goods within the stated timeframe
f) The customer agrees that despatch and delivery records kept by J.H. Cutler are correct and that the signed Packing Slip or Delivery Docket or of any such document used by a courier service or by J.H. Cutler for the purposes of recording delivery of goods is proof that goods were received by customer.
g) The customer agrees to be onsite at their nominated delivery address between business hours. J.H. Cutler will be not accept responsibility for lost or stolen goods at delivery site if the customer has failed to be onsite and if goods had to be left at delivery address unattended.
h) If a delivery failure occurs for whatever reason and re-delivery is requested, customers may be required to pay the re-delivery fee as charged by the courier company.
11. Accuracy of billing and account information We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
12. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
13. THIRD PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
14. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
15. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
16. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
17. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service and Terms of Use policies, you are prohibited from using the site or its content:
a) for any unlawful purpose;
b) to solicit others to perform or participate in any unlawful acts;
c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f) to submit false or misleading information;
g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
h) to collect or track the personal information of others;
i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
j) for any obscene or immoral purpose; or
k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
18. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall J.H. Cutler, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
19. INDEMNIFICATION
You agree to indemnify, defend and hold harmless J.H. Cutler and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
20. SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
21. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
22. ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
23. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
24. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
25. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at: service@jhcutler.com
Last modified September 2026
Copyright © J.H. Cutler
Appointments at our Sydney atelier can be booked here, or through the booking link at the top of any page. If you would prefer to speak with us first, email contact@jhcutler.com or telephone +61 2 9232 7122. Let us know a preferred day and a little about what you have in mind.
We see clients by appointment only, Monday to Friday between 9:30am and 5:30pm. After hours and Saturday appointments can usually be arranged, so mention it when you book here. We are closed on public holidays.
Allow around an hour for a first consultation, which covers choosing cloth, setting the direction of style and fit, and taking your measurements. Later fittings are shorter, usually between thirty minutes and an hour, and are spaced four to six weeks apart.
Our atelier is a combined showroom and workroom space on Pitt Street in the heart of Sydney. By design it allows clients to see the work taking place, and it is also home to our extensive range of fabric samples. This is the ideal place to begin your commission, however if it is not convenient for you too attend and you would like to discuss the possibility of a home or office visit, please get in touch with us here.
Not at present. If you are planning to travel to Sydney, tell us your travel dates when you enquire, and we can arrange a schedule with you.
Any plans to travel for trunk shows will be announced via our newsletter, contact us here to be subscribed.
Bespoke tailoring means that the garments are made from scratch for one person. A paper pattern is drafted to your measurements and posture, the cloth is cut to that pattern, and the garment is crafted by hand across a series of fittings. It is not a term for a high standard of clothing in general. It describes a specific process. Our Craft is a dedicated page that describes what that process involves in detail.
The difference lies in where the pattern comes from. Made to measure begins with an existing pattern adjusted to your measurements, usually within set limits. Bespoke begins with nothing: a new pattern is drawn for your body alone, then corrected through fittings as the garment takes shape, which allows for changes an adjusted pattern cannot accommodate.
The distinction matters, because a great deal of the bespoke tailoring market in Sydney uses bespoke language to describe made to measure. Our Craft page explains what genuine bespoke tailoring involves and what to look for if you are considering embarking on your first commission, or just educating yourself.
The first fitting is called a baste, after the temporary stitches holding the garment together at that stage. It looks unfinished because it is, and generous extra cloth is left in the seams on purpose. That is what makes it useful, as almost anything about the proportion and style can still be changed at this point in the bespoke tailoring process.
For a new bespoke tailoring client we usually require six months depending on the order size and complexity. The process runs across several fittings spaced four to six weeks apart, with your pattern corrected between each one, and once that pattern exists later commissions move considerably faster.
Bespoke trousers can be produced with a shorter lead time given the reduced complexity compared to jackets and overcoats.
Bespoke shirts take approximately eighteen weeks for a first commission, and less thereafter.
The number of pure bespoke garments we can produce in our Pitt Street atelier is limited due to the very time consuming nature of this work, so for a commission with a fixed date, a wedding in particular, book here as early as you can to ensure we can meet your deadline.
For bespoke tailoring there are three distinct fitting stages: the baste, the pocket baste and the forward fitting.
In practice four or more appointments usually take place including the initial consultation, because a fitting stage may be repeated where an adjustment needs checking before the work goes further.
For bespoke shirts, a first commission runs across four stages, including a fitting of a toile and a fitting of the first finished shirt. See our Bespoke Shirt Maker page for more detail about the process.
Bespoke two-piece suits start from $13,000, jackets from $10,000 and trousers from $3,000.
Bespoke shirts start from $595, with a three-shirt minimum on a first commission.
All prices are in Australian dollars and vary with the cloth and style chosen. The price of a bespoke garment reflects the hours involved. A bespoke jacket takes around sixty hours of skilled work in our Sydney atelier, almost all of it by hand.
A 50% deposit is taken when the commission is placed, and depending upon the timeline instalments may be requested at specific fitting stages. The balance payable on completion, prior to delivery.
To begin a commission, please book here. For enquires please contact us here.
Not at present. Our current offering consists only of bespoke. Made to measure returns to J.H. Cutler through CANVAS, our second line, which relaunches in January 2027. To be told when CANVAS opens, contact us and ask to be notified when this offering becomes available once again.
Made to measure begins with an existing pattern equivalent to a ready to wear size. Your measurements are taken, the closest base pattern is selected, and that pattern is adjusted within set limits to suit you.
A try-on garment is often used to establish the starting size. It is a legitimate and useful way to make clothing. Made to measure costs less than bespoke, takes less time, and requires fewer visits, and for a great many people it is the right choice.
The practical difference lies in how much the fit can be changed. A made to measure pattern is adjusted; a bespoke pattern is drawn from nothing for one body and refined through fittings as the garment takes shape.
Bespoke can therefore accommodate posture, asymmetry and proportion that an adjusted pattern cannot, which is also why it takes longer and costs considerably more. Neither is better in the abstract, and the choice depends on what you need from the garment. The difficulty in the Sydney tailoring market is not that made to measure exists, but that it is so often sold as bespoke. Our Craft is a dedicated page describing some of what genuine bespoke tailoring involves.
CANVAS will be comprised of a made to measure tailoring program that will include two levels: an ‘artisanal’ made to measure product that is bench made by tailors to a traditional hand made bespoke standard, and a ‘classic’ made to measure product that is machine-made ,with full floating canvas and some hand finishing, on a production line by a partner factory in Europe.
Both will be cut from our house block, developed in collaboration with our partner producers.
Pricing will be confirmed closer to the relaunch in January 2027. If you would like to be told when CANVAS opens, contact us and ask to be added to the CANVAS list.
Lead times for our made to measure offering are yet to be confirmed but will likely be from 8 to 16 weeks, for machine made full-canvas, and artisanal hand made options respectively.
Although it can vary, made to measure generally requires three visits including initial consultation and fitting, the second fitting where the finished or semi-finished garments are tried on, and a third visit for collection if any adjustments are required after the second fitting.
Made to measure pricing is yet to be confirmed, but will likely range from $3,000 to $4,000 AUD for machine-made full-canvas, and $7,000 to $8,000 AUD for artisanal hand-made.
All of our materials are sourced from the finest mills & merchants across Europe, the Uk & Ireland.
For more information on our materials click here
Our suiting fabrics make up the bulk of our fabric range and consist of all luxury natural fibre compositions, in all weaves, colours, patterns and weights, all from the worlds finest mills. The diversity of the range combined with our expertise allow you to pin point the perfect fabric.
Explore our suiting fabric offering
Please contact us here if you would like to enquire about something specific.
We use only the finest trims and interlinings, made exclusively from natural fibres and materials.
Please click here for more information
We use only the finest mother of pearl for our shirt buttons. All other components used to piece each shirt together including the collar fusing and interlining are of the finest quality sourced from Germany.
All of our accessories are exclusively made from luxury natural materials.
WOVEN TIES & BOWS
KNITTED TIES
POCKET SQUARES
DRESS BELTS
CASUAL BELTS
We do not currently provide a delivery duty paid (DDP) service for deliveries outside of Australia. This means your delivery may be subject to local taxes and duties on delivery, in which case the customer is responsible for covering any such costs
We endeavour to produce and ship your orders on time. Our delivery time guides are:
READY MADE PRODUCT
MADE TO ORDER PRODUCT
View our Shipping information in full here
READY MADE PRODUCT
MADE TO MEASURE PRODUCT
Our goal is to provide you with product that you are very happy with. However in the event that you have received an item that falls short of expectation, we offer a returns policy based on the following conditions:
RETURNS AVAILABLE FOR REPLACEMENT, EXCHANGE OR REFUND:
WITH FREE RETURN SHIPPING – WITHIN 14 DAYS OF RECEIPT OF DELIVERY
For ready made product & made to measure product that have been delivered:
a) with a fault.
b) with a discrepancy to the product’s information on our website.
c) with a discrepancy to the order that was placed.
RETURNS AVAILABLE FOR EXCHANGE ONLY
WITH FREE RETURN SHIPPING – WITHIN 14 DAYS OF RECEIPT OF DELIVERY
a) Only for ready made garments if a different size is required
WITH CHARGED RETURN SHIPPING – WITHIN 14 DAYS OF RECEIPT OF DELIVERY
Only for ready made products:
a) if you have changed your mind.
b) if you do not like the colour or style.
c) that are an unwanted gift.
****Please note that returns of this nature are subject to the items being unused and in original, brand new condition.
Yes, for some products we have fabric or colour cards which can be purchased for a small fee. These cost of fabric swatches (excluding shipping charges) can be redeemed at your next purchase within 30days of issue.
The option to purchase fabric or colour cards can be found within the product page and follow the standard checkout process.
Alternatively all of our products can be previewed and/or ordered in person, in our private showroom located Sydney CBD.
Make an appointment to visit our showroom here
Yes, we do offer an alterations service for any of our garments purchased online if required. The return shipping for this service is charged to the customer and the cost for each alteration is quoted upon enquiry. The general lead time for alterations is 2 weeks however the lead time for each alteration will be quoted upon enquiry also.
To organise an alteration please contact us here with a detailed description of what you require and we will reply within 24 hours with the quotations stated above. If you would like to go ahead with the alterations we will require a confirmation in the form of payment for the quotation in full, which can be made online via the quotation, or over the phone with a credit card. Once the payment has been made, we will be in contact within 24 hours to confirm pick up from your required address.
All of our orders are shipped exclusively with DHL express courier for Australia wide & International destinations, and require a signature on delivery.
COST
SHIPPING TIME GUIDE – READY MADE PRODUCT
SHIPPING TIME GUIDE – MADE TO MEASURE PRODUCT
ORGANISING A RETURN SHIPMENT
Welcome to J.H. Cutler’s scheduling page. Please follow the prompts to arrange an appointment with John Cutler or Sam Hazelton.
